This accessibility statement is applicable for all Library Apps built by SOLUS UK Ltd and supplied either directly, or via partners and distributors globally.
This accessibility statement applies to the SOLUS Library App, white labelled Library Apps built by SOLUS (including but not limited to BLUEcloud Mobile, Innovative Mobile) and provided by partners or distributors, all of which are branded for the end customer Public or Academic Library Service.
This Library App enables users to search the Library catalogue, make reservations, borrow/loan items and renew them. In addition, it provides access to a large number of digital services offered by libraries.
This Library App is run by SOLUS UK Ltd, or by our partners and distributors. Please note, Library Apps in the App Stores are marketed for free by the end customer Library Service. We want as many people as possible to be able to use this Library Application. To enable this we have ensured that the Library App is available in different colours and in high contrast with accessible fonts. Additionally users can:
Please note, whilst we have made the Application accessible, we cannot legislate for content added to the Library Application by the end user library service customer, of from third party content systems such as the Integrated Library System or eContent vendors.
We’ve also made the Application text as simple as possible to understand.
We know that some parts of this Application are not fully accessible:
If you need information on this Application in a different format like accessible PDF, large print, easy read, audio recording or braille:
We’ll consider your request and get back to you in 24 hours.
We’re always looking to improve the accessibility of this Application. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact our support team via email at support@sol.us
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
SOLUS UK Ltd is committed to making its Library Application accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This Application is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.
The content listed below is non-accessible for the following reasons.
Some images added by the library may not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).
Some library information may be provided as a PDF which has been published prior to 23 September 2018.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing their services.
Any new PDFs or Word documents they publish will meet accessibility standards.
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
SOLUS UK Ltd appointed the Royal National Institute for the Blind in the UK to undertake an accessibility review and report on the Library Application.
We received the initial report in July 2022 and have made updates based on that feedback. We are due to have the app re-evaluated prior to the end of 2023. At that point we will then update this accessibility statement to define compliance and any issues mitigated. This applies to the mobile application only and not any external content linked to (for example web pages, video streams or PDFs).
This statement was prepared on 15/06/2021. It was last updated on 08/08/2023.
This Application was last tested in July 2022. The test was carried out by the RNIB Ltd and covered the full user journey on the Library Application from the initial registration and log in, through the more complex elements as they relate to the user library account management functionality and accessing third party services.
Following the forthcoming publication of the Royal National Institute for the Blind’s accessibility re-evaluation of the Library Application, we will submit the accessibility test report into this accessibility statement.